Refund Policy

If GitPersona Pro isn't right for you, you can get a full refund within 7 days of paying, for any reason.

What's covered#

• Pro Monthly, Pro Yearly, and Founder Lifetime purchases.
• Requests made within 7 days of the payment date.
• The full amount you paid, in Indonesian rupiah (IDR).

After 7days, purchases can't be refunded, unless the law requires otherwise. The 14-day trial lets you try Pro before you pay, and Pro never renews automatically, so you won't be charged unexpectedly. The trial and free Pro grants involve no payment, so there is nothing to refund.

How to ask for a refund#

Email gitpersona@outlook.comfrom the address you use to sign in to GitPersona. Include the invoice number from your payment receipt if you have it. You don't need to give a reason.

What happens next#

• We confirm the refund by email and send it back through our payment provider, DOKU, to the payment method you used. If that method can't receive refunds, we'll agree another way with you, such as a bank transfer.
• How long the money takes to arrive depends on your payment method and bank.
• If you paid in another currency, the amount you get back may differ slightly because of your bank's exchange rate.
• Your account returns to Free once the refund is issued. Nothing is deleted: your profiles follow the usual rules for when Pro ends.

Before filing a chargeback#

Please contact us first. Within 7 days, a refund from us is faster and simpler than a dispute through your bank.

This policy is part of our Terms of Service.